LIBRARY

CUSTOMER SERVICE

Demeaning the Lowly by Joy Goldberg, Brooklyn Bridge, September/October 2008 edition

DIFFERENT ABILITIES

A Brief Synopsis of the ADA Amendments Act of 2008 by Gary Kloepfer

DISCIPLINE

Alternative Discipline by the Merit Systems Protection Board (MSPB) (pdf)

FACILITIES

Tri County jurisdiction post office leases (pdf)

FUNCTION 4

Giving Thanks For What We Have by Joy Goldberg, Brooklyn NY Local

HEALTH AND SAFETY

OSHA Record-Keeping Forms 300, 300A and 301

HISTORY

Scheme Study Manual (pdf)

National Postal Museum (web site)

HUMAN RESOURCES

I Never Knew That Was In My File! By Steve Kendall

JOB DESCRIPTIONS

Delivery Sales and Service Distribution Associate, Level Six(pdf)

LABOR MOVEMENT

Wal-Mart by Lindamarie Peabody

MYSTERY SHOPPER

Agreement between USPS and APWU, November 2008

OFFICE OF THE INSPECTOR GENERAL

Anybody Seen Alex? by Tom McMenamy

Know Your Rights by Mark Hennessy

PRIVATIZATION

Privatization: Coming to a Post Office Near You? by Andrew C. Kubat

RECORD-KEEPING

Retention of Union Records by Douglas C. Holbrook

RETIREMENT

CSRS Retirement Computation

FERS Retirement Computation

Retirement - Myth or Reality? by John P. Richards

SALES AND SERVICE ASSOCIATES

Attention Window Clerks! by Carol Ann Santosusso

STRESS IN THE WORKPLACE

Beyond Going Postal PDF version of the book by Stephen Musacco

Beyond Going Postal: A Post Script by Stephen Musacco

How the Ongoing Violation of the Guiding Principles of the United States Postal Service is Creating a Toxic Work Environment by Joy Goldberg

Addendum: Work-Related Stress by Joy Goldberg

Purchase book on Amazon.com: Beyond Going Postal by Stephen Musacco

Another USPS Workplace Tragedy by Stephen Musacco

Tour 3 Happenings by Tom McMenamy

Burn Bright, Don't Burn Out by Leonard Felder

Symptoms of Stress

Short Staffing and Stress by Roscoe Woods, Jr.

The Abusive Supervisor Watch Report by Diane L. Radischat

UNIFORM

Types 1 and 2 Uniform Shirts USPS proposed changes to ELM, November 2009

UNION LABEL

Shop for the Union Label (web site)

USPS DOCUMENTS

USPS Retail Clerk Operations and Training Manual (pdf)

PMG letter to postal officers and managers reminding them to honor all collective bargaining agreements (pdf)

Doug Tulino's letter reminding managers and supervisors of their obligations to notify employees of Weingarten rights (pdf)

VETERANS

How to Obtain Military Records