LIBRARY
CUSTOMER SERVICE
Demeaning the Lowly by Joy Goldberg, Brooklyn Bridge, September/October 2008 edition
DIFFERENT ABILITIES
A Brief Synopsis of the ADA Amendments Act of 2008 by Gary Kloepfer
DISCIPLINE
Alternative Discipline by the Merit Systems Protection Board (MSPB) (pdf)
FACILITIES
Tri County jurisdiction post office leases (pdf)
FUNCTION 4
Giving Thanks For What We Have by Joy Goldberg, Brooklyn NY Local
HEALTH AND SAFETY
OSHA Record-Keeping Forms 300, 300A and 301
HISTORY
Scheme Study Manual (pdf)
National Postal Museum (web site)
HUMAN RESOURCES
I Never Knew That Was In My File! By Steve Kendall
JOB DESCRIPTIONS
Delivery Sales and Service Distribution Associate, Level Six(pdf)
LABOR MOVEMENT
Wal-Mart by Lindamarie Peabody
Wal-Mart: Video (web site)
MYSTERY SHOPPER
Agreement between USPS and APWU, November 2008
OFFICE OF THE INSPECTOR GENERAL
Anybody Seen Alex? by Tom McMenamy
Know Your Rights by Mark Hennessy
PRIVATIZATION
Privatization: Coming to a Post Office Near You? by Andrew C. Kubat
RECORD-KEEPING
Retention of Union Records by Douglas C. Holbrook
RETIREMENT
Retirement - Myth or Reality? by John P. Richards
The Best Day to Retire from Now until 2020 by John Grobe
SALES AND SERVICE ASSOCIATES
Attention Window Clerks! by Carol Ann Santosusso
STRESS IN THE WORKPLACE
Beyond Going Postal PDF version of the book by Stephen Musacco
Beyond Going Postal: A Post Script by Stephen Musacco
How the Ongoing Violation of the Guiding Principles of the United States Postal Service is Creating a Toxic Work Environment by Joy Goldberg
Addendum: Work-Related Stress by Joy Goldberg
Purchase book on Amazon.com: Beyond Going Postal by Stephen Musacco
Another USPS Workplace Tragedy by Stephen Musacco
Tour 3 Happenings by Tom McMenamy
Burn Bright, Don't Burn Out by Leonard Felder
Short Staffing and Stress by Roscoe Woods, Jr.
Bullying in the Workplace by Steve Oppermann (web site)
The Abusive Supervisor Watch Report by Diane L. Radischat
Preventing Burnout Helpguide.org (web site)
UNIFORM
Types 1 and 2 Uniform Shirts USPS proposed changes to ELM, November 2009
UNION LABEL
Union Shop Online (web site - AFL-CIO)
Shop for the Union Label (web site)
USPS DOCUMENTS
USPS Retail Clerk Operations and Training Manual (pdf)
PMG letter to postal officers and managers reminding them to honor all collective bargaining agreements (pdf)
Doug Tulino's letter reminding managers and supervisors of their obligations to notify employees of Weingarten rights (pdf)
